Food Safety Policy

Effective Date: August 2026

This Food Storage & Safety Policy applies to the dried fruit snacks and other food products offered through smotayk.com (“Smotayk,” “we,” “us,” or “our”).

Proper storage and handling are important for maintaining the quality, flavor, and safety of food products. This policy provides general guidance for storing and handling our dried fruit snacks after delivery. Customers should always follow any product-specific storage instructions provided on the product packaging or product page.

1. Product Quality & Food Safety

At Smotayk, we are committed to providing dried fruit snacks that meet applicable quality and food safety requirements.

Our products are sourced and processed through qualified suppliers and manufacturing or packaging partners. Appropriate quality control procedures may be applied during production, packaging, and fulfillment to help maintain product quality, consistency, and shelf stability.

Because products may differ in ingredients, formulation, packaging, and processing methods, customers should refer to the specific information provided with each product for applicable storage and handling instructions.

2. Storage Instructions After Delivery

To help maintain the quality and freshness of your dried fruit snacks, please follow the storage instructions provided on the product packaging.

Unopened Products

Unless otherwise stated on the product packaging, unopened dried fruit products should generally be stored in a cool, dry place away from direct sunlight, excessive heat, moisture, and strong odors.

Avoid storing products in areas exposed to significant temperature or humidity changes, such as near ovens, stoves, sinks, or windows with direct sunlight.

Opened Products

After opening a package, reseal it securely after each use to help minimize exposure to air and moisture.

If the product packaging provides specific instructions regarding storage or consumption after opening, those instructions should be followed.

For the best quality and taste, opened products should generally be consumed within a reasonable period according to the product's packaging instructions.

Refrigeration

Some dried fruit products may benefit from refrigeration after opening, depending on their formulation and packaging.

If refrigeration is recommended for a particular product, please follow the instructions provided on its packaging or product page.

Do not freeze a product unless freezing is specifically recommended, as freezing may affect the texture or overall eating quality of certain dried fruit products.

3. Food Safety & Consumption Guidelines

Inspect Before Consumption

Before consuming a product, check the package and product for any obvious signs of damage, leakage, unusual swelling, mold, unusual odor, or other signs of deterioration.

Do not consume a product if it appears spoiled, contaminated, or otherwise unsafe.

Follow Product Instructions

Dried fruit snacks are intended for normal food consumption.

Please follow the preparation, storage, serving, and consumption instructions provided on the product packaging or applicable product page.

Children & Other Consumers

Parents and guardians should use appropriate judgment when providing food products to children.

Customers should also consider their individual dietary needs, allergies, sensitivities, and other applicable health considerations before consuming our products.

Allergen Information

Customers with known food allergies or dietary sensitivities should carefully review the ingredient and allergen information before consuming a product.

For additional information regarding potential allergen cross-contact, please refer to our Allergen Warning.

4. Shelf Life & Best-Before Information

Applicable shelf-life or best-before information is provided on the product packaging where required or appropriate.

Customers should consume products within the stated shelf-life period and follow the recommended storage conditions.

Shelf-life expectations depend on proper storage. Exposure to excessive heat, humidity, moisture, air, or other unsuitable conditions may affect product quality and shorten the usable life of the product.

Do not consume products that are expired, visibly moldy, spoiled, or otherwise appear unsafe.

5. Damaged or Spoiled Products After Delivery

If you receive a product that appears damaged, spoiled, moldy, leaking, or otherwise defective upon arrival, please contact our customer service team as soon as possible and preferably within 48 hours of delivery.

To help us investigate the issue, please provide:

• Your order number

• A clear photograph or video showing the affected product

• Photographs of the product packaging

• A clear photograph of the shipping package and shipping label

• A description of the issue

After reviewing the information, we may provide an appropriate resolution, such as a refund, replacement, or reshipment, in accordance with our Return & Refund Policy.

Products that become damaged or deteriorated because of improper storage or handling after delivery may not qualify for a refund or replacement.

6. Handling Products with Suspected Safety Issues

If you believe a product may be unsafe to consume, do not continue eating it.

Please keep the product and its packaging when reasonably possible and contact us at [email protected] with your order information and details of the concern.

If you experience symptoms that may indicate an allergic reaction or other serious health issue after consuming a product, discontinue consumption and seek appropriate medical attention.

7. Customer Responsibilities

Customers are responsible for properly storing and handling products after delivery according to the applicable instructions.

We are not responsible for product deterioration or quality issues caused by improper storage, excessive heat or humidity, exposure to unsuitable conditions, improper handling, failure to follow product instructions, or consumption after the stated shelf-life period.

Customers are also responsible for reviewing ingredient and allergen information before consuming products, particularly when they have known allergies or dietary restrictions.

8. Policy Updates

We may update or revise this Food Storage & Safety Policy from time to time to reflect changes in our products, storage recommendations, manufacturing practices, website services, or applicable legal and regulatory requirements.

Any updated version will be posted on this page with a revised effective date.

Your continued use of smotayk.com after an updated policy becomes effective constitutes your acknowledgment of the revised policy, to the extent permitted by applicable law.

9. Contact Us

If you have questions regarding product storage, ingredients, food safety, product quality, or handling instructions, please contact us:

FIBRAXO INC
7500 NW 25 ST # 237
DORAL, FL 33122
United States

Customer Support Email: [email protected]